Cleaning KPIs

by Lawton Brothers | Nov 08, 2022

Quality Control

KPIs, also known as Key Performance Indicators, are a series of metrics that can be assessed and improved upon. KPIs are used in many different industries and fields, including the cleaning industry. By using KPIs, we can establish a baseline for how clean our facilities are and make subsequent goals for the future. These KPIs can include:

  • Appearance
  • Customer Satisfaction
  • Fiscal
  • Sanitization
  • Health

    These metrics can be part of a cleaning performance assessment or can be changed for individual facility requirements. 

    Appearance and Customer Satisfaction

    Possibly the easiest metric to meet – Does the space look clean? While this is highly subjective, try to use the viewpoint of a customer or a new client entering the facility for the first time. What do you smell? What do you hear? Is the area generally clean and inviting? The appearance and first experience can make or break someone’s decision as a customer. In 2016, 93 percent of adults in the United States said they would avoid a store with facility flaws such as bad odors, dirty restrooms, or overall lack of cleanliness. Especially with the growth of online retailers in the past decade as well as the pandemic in recent years, it’s more critical than ever to retain customers.


    This metric may need to involve your accounting department or the assistance of your cleaning/janitorial team. You will need to look at:

  • The overall cost of cleaning, including the annual purchasing of supplies, training, and equipment, per cleanable square foot.
  • Amount of time spent cleaning per cleanable square foot.
  • Asset preservation – make sure to ask vendors about the durability and lifespan of products since replacement and maintenance costs can be a big financial hindrance.


    Sanitization and Health

    Create an average score for the health of the facility that you can use to continually gauge its level. You can use settled dust levels, for example, as an indication of what is airborne and inhalable. Initially, you can make a visual level for comparison by drawing on surfaces to test the level of dust. Using a glove or white cloth, wipe a streak from various surfaces – the more visible the mark is, the lower the level of sanitation. 

    Need Help Getting Started?

    Lawton Brothers have over 76 years of experience in the cleaning industry, so we know clean. Let us help you assess your current cleaning program and build a set of metrics for your business. Let’s explore the cleanliness of your facility together, by giving us a call today at: 800.432.0813.

Sign Up for Our Newsletter
ISSA Member
Green Seal